Power Outage Management Text System

Designed to keep you informed and prepared during unexpected power interruptions.

This system utilizes advanced technology to provide real-time updates directly to your mobile device, ensuring that you are promptly informed of any disruptions in your area. You will receive a text notification on your mobile device when an outage has occurred in your area. We will also let you know when your power has been restored. This proactive approach empowers you to make informed decisions, safeguard your household, and minimize inconvenience during these unforeseen events. We are committed to enhancing your experience and ensuring your safety through this reliable notification system.

Frequently Asked Questions

The Power Outage Management Text System is a communication platform designed to provide timely updates and information to customers during power outages. It allows customers to receive real-time notifications, outage status updates, and other relevant information through text messages.

You will receive text notifications regarding the outage start time and any updates as the situation evolves. We will also notify you when your power is restored.

Any mobile number that is associated to an active account. Please call Member Services by phone at (520) 384-2221 or come into an office during regular business hours to update your contact information.

Currently, the text system is for outbound notifications only. To report a power outage, please call our dedicated outage reporting hotline at (800) 422-3275.

During a power outage, ensure your safety by staying indoors, using flashlights instead of candles, and avoiding the use of electrical appliances to prevent overloading circuits once power is restored.

Certainly. Opting out is as simple as replying “QUIT” to the first text message you receive from the Outage Management System (OMS).

Yes. To opt-in after opting out, you have to text the word SUBSCRIBE from that phone to (800) 422-3275. This process is for consumer protection enforced by phone carriers.

SSVEC is offering text notification as a free service to better inform our members, however, standard messaging and data rates may apply, depending on your mobile carrier and plan. Check with your carrier for more details.

If you don't have a mobile phone or texting capabilities, you can still receive outage information through our website (SSVEC.org), the customer service hotline (800) 422-3275, or local news channels.

Yes, the text system operates 24/7 to provide you with timely information during power outages.

While we strive to provide timely notifications, there may be cases where notifications are delayed. If you experience an outage and haven't received a notification, please report the outage through our hotline (800) 422-3275.

Yes, we prioritize the security and privacy of your personal information. Your data is protected in accordance with industry standards and regulations.

To update your contact information please contact a Member Services Representative by phone at (520) 384-2221 or come into an office during regular business hours.

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